Your privacy matters to us. This Privacy Policy explains exactly what personal data zbzbzb collects from registered players in Bangladesh, how it is used, who it may be shared with, and what rights you have over your own information.
zbzbzb collects personal data from users who register accounts, use the platform's betting and casino services, or otherwise interact with zbzbzb's website and mobile interfaces. This section describes the categories of personal data we collect and the circumstances in which each category is gathered.
When you create a zbzbzb account, we collect the following information directly from you:
As part of our know-your-customer (KYC) process, zbzbzb may collect copies of the following identity documents:
These documents are processed solely for age and identity verification purposes and are stored securely in accordance with Section 6 of this Privacy Policy. zbzbzb does not retain document images beyond the period required to complete verification unless legally obligated to do so.
We automatically record details of every financial transaction conducted through your zbzbzb account, including deposit amounts in BDT, withdrawal requests and processing timestamps, bet placement records (including the sport, market, odds, and stake in ৳), game session data for slots and live casino products, bonus crediting and wagering history, and any chargebacks or payment disputes raised through bKash, Nagad, or your bank.
When you access zbzbzb via a web browser or mobile device, we collect technical data including your IP address, device type and operating system (e.g., Android, iOS, Windows), browser type and version, mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk, Airtel Bangladesh), session timestamps and duration, referring URLs, and pages visited within the zbzbzb platform.
If you contact zbzbzb's customer support team via live chat, email to [email protected] (plain text — not a link), or any other communication channel, we retain records of those interactions including the content of messages, the date and time of contact, and the resolution outcome. This data is used for quality assurance, staff training, and dispute resolution purposes.
zbzbzb collects identity documents including NID cards and passports strictly to verify player age and identity. Document images are stored securely and not used for any purpose beyond KYC compliance.
Because most zbzbzb players in Bangladesh access the platform via Grameenphone, Robi, or Banglalink mobile networks, we also collect device and network data to maintain security and optimise the mobile betting experience.
zbzbzb processes personal data only for clearly defined and lawful purposes. The table below summarises the primary purposes for which we use the data categories described in Section 1, along with the legal basis for each processing activity.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Contractual necessity |
| Age and identity verification (KYC) | Registration data, ID documents | Legal obligation |
| Processing BDT deposits and withdrawals | Payment method details, transactional data | Contractual necessity |
| Fraud prevention and security monitoring | Device data, transactional data, IP address | Legitimate interest |
| Responsible gaming compliance | Registration data, transactional data, session data | Legal obligation and legitimate interest |
| Customer support and dispute resolution | Communications data, transactional data | Contractual necessity |
| Sending promotional offers and bonus notifications | Email address, mobile number | Consent (opt-in) |
| Platform analytics and performance improvement | Device data, session data, cookies | Legitimate interest |
zbzbzb will only send you promotional emails, SMS messages, or push notifications regarding BDT bonuses, BPL betting promotions, IPL offers, seasonal promotions (Eid, Pohela Boishakh, Independence Day, Victory Day), or new game launches if you have expressly opted in to receive such communications at the time of account registration or via your account settings. You may withdraw your marketing consent at any time by updating your notification preferences within your zbzbzb account or by contacting our support team via live chat.
zbzbzb uses automated systems to flag potentially fraudulent account activity, identify duplicate accounts, and apply responsible gaming interventions (such as temporary deposit limits or session warnings). Where an automated decision has a significant effect on your account — for example, account suspension pending fraud review — you have the right to request human review of that decision by contacting zbzbzb customer support.
zbzbzb processes your personal data only for the specific purposes listed in this policy. We do not repurpose personal data for unrelated activities without first obtaining your consent or identifying a new lawful basis for processing.
Promotional communications about BPL bonuses, IPL offers, and zbzbzb seasonal campaigns are sent only to players who have explicitly opted in. You can withdraw marketing consent at any time via your account settings.
zbzbzb does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and always subject to appropriate data protection obligations.
To process BDT deposits and withdrawals, zbzbzb shares the minimum necessary payment data with our integrated payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and the Visa/Mastercard processing networks. Each of these providers operates under its own data protection framework and is contractually bound to process your data only for the purposes of completing the specific transaction.
zbzbzb's casino and slot games are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Hacksaw Gaming. These providers may receive a session token and anonymised player identifier in order to load and operate their games within the zbzbzb platform. Game providers do not receive your full name, NID details, or payment method information.
zbzbzb may use third-party KYC and anti-money laundering (AML) verification services to validate the identity documents submitted by players. These services process your document data under strict confidentiality agreements and are not authorised to retain or use your data beyond the specific verification task.
zbzbzb may disclose personal data to law enforcement agencies, financial regulatory bodies, or courts when we are legally required to do so, or when we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such cases, we will disclose only the data specifically requested and required, and will notify the affected player where legally permitted to do so.
zbzbzb shares player data only with payment processors (bKash, Nagad, banks), game providers (Pragmatic Play, Evolution Gaming), KYC services, and legal authorities when required. Your data is never sold or shared for third-party marketing.
zbzbzb retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by zbzbzb:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Identity verification documents | Up to 5 years from date of verification | AML and KYC legal requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Bet and game session history | 5 years from session date | Dispute resolution and responsible gaming monitoring |
| Customer support communications | 3 years from last interaction | Quality assurance and dispute evidence |
| Analytics and device data | 13 months on a rolling basis | Platform performance analysis |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful marketing basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player. Where zbzbzb is subject to a legal hold or ongoing investigation, data may be retained beyond the standard period until the matter is resolved.
zbzbzb applies specific retention periods to each category of personal data. Financial records are kept for 7 years for compliance purposes. Analytics data is rolled over every 13 months. Upon expiry, data is securely deleted or anonymised.
zbzbzb takes the security of your personal data seriously and applies a layered set of technical and organisational measures to protect player information against unauthorised access, accidental loss, alteration, or disclosure. The key security measures in place include:
Every connection to zbzbzb is protected by 256-bit SSL/TLS encryption. Your personal data and BDT payment details are never transmitted in plain text, whether you access zbzbzb via Wi-Fi or Grameenphone, Robi, or Banglalink mobile data.
Only authorised zbzbzb staff with a verified operational need can access player personal data. All internal data access is logged, audited, and subject to internal review to prevent misuse.
As a registered zbzbzb player, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact zbzbzb's data team via the platform's live chat or in writing to [email protected] (plain text — not a link). zbzbzb will respond to all verified privacy rights requests within 30 days.
Request a copy of all personal data zbzbzb holds about you, including your account information, transaction history, and any KYC documents on file.
Request correction of any inaccurate or outdated personal data held in your zbzbzb account, such as an incorrect address, phone number, or payment method reference.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations (e.g., AML and financial record-keeping requirements).
Request that zbzbzb restricts processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved or pending a legitimate interests assessment.
Request a structured, machine-readable export of the personal data you provided to zbzbzb (such as account registration details and transaction records) for transfer to another service provider.
Object to processing of your data based on zbzbzb's legitimate interests, including profiling for responsible gaming monitoring. You may also withdraw marketing consent at any time via account settings.
zbzbzb recognises your rights to access, rectify, erase, restrict, port, and object to processing of your personal data. All verified requests are handled within 30 days. Contact our support team via live chat to exercise any of these rights.
If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 7, or want to raise a concern about how zbzbzb has handled your personal data, please contact us using the details below:
zbzbzb may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the effective date at the top of this page and notify registered players via the platform's internal notification system or by email. Continued use of zbzbzb after a Privacy Policy update constitutes acceptance of the revised terms.
This Privacy Policy was last reviewed and updated in January 2026. Please revisit this page periodically to stay informed about how zbzbzb protects your personal data.
zbzbzb's English-speaking support team is available around the clock via live chat to handle privacy queries, data access requests, and complaints. Average response time under 3 minutes.
For formal data rights requests or detailed privacy complaints, contact zbzbzb in writing at [email protected]. Include your registered username. All requests are acknowledged within 5 business days and resolved within 30 days.
All data exchanged between your device and zbzbzb's servers is protected by 256-bit SSL/TLS encryption. Your BDT payment details, bKash and Nagad account numbers, and personal information travel only over fully encrypted connections.
zbzbzb has never sold player data to any third party and never will. Your personal information is used solely to operate your account, process BDT transactions, and keep the platform safe and compliant.
zbzbzb collects only the personal data that is strictly necessary to deliver services, verify identities, and comply with legal obligations. We do not collect data speculatively or for purposes beyond those clearly stated in this policy.
Every category of personal data held by zbzbzb has a defined maximum retention period. Financial records are kept for 7 years as required by law. Analytics data is cleared on a 13-month rolling cycle. Deleted data is permanently and securely erased.
zbzbzb honours all six core data subject rights — access, rectification, erasure, restriction, portability, and objection. Verified requests are actioned within 30 days by our dedicated English-speaking support team.
zbzbzb sends promotional communications — including BPL betting offers, IPL bonuses, and Eid seasonal promotions — only to players who have explicitly opted in. Unsubscribing takes effect immediately via your account notification settings.
Now that you understand how zbzbzb handles your personal data, you can enjoy cricket betting, live casino, and slots with full confidence that your information is protected, your rights are respected, and your BDT transactions are always encrypted.